Last updated: January 2026
At Wristtimes.in, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help with a smooth return or exchange process.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
- The product is damaged during transit
- The product is defective
- You have received the wrong product
To be eligible, the product must be:
- Unused and unworn
- In its original packaging
- With all tags, accessories, and invoices intact
- Accompanied by a proper unboxing video
2. Unboxing Video (Mandatory)
An unboxing video is mandatory for all return or exchange requests.
The video must clearly show:
- The sealed package
- Opening of the package
- The product condition
Requests without an unboxing video will not be accepted.
3. Return / Exchange Timeframe
You must initiate a return or exchange request within 7 days of receiving your order.
Requests raised after 7 days will not be considered.
4. Non-Returnable & Non-Exchangeable Items
- Products showing signs of use or damage after delivery
- Items without original packaging or missing accessories
- Requests without an unboxing video
- Products returned due to personal preference
5. Exchange Process
Once your exchange request is approved:
- The original product must be returned first
- The replacement product will be shipped after inspection
- Exchange is subject to product availability
6. Return Pickup & Shipping
Return pickup will be arranged once the request is approved.
In some cases, customers may be asked to self-ship the product to our address.
7. Refunds
If an exchange is not possible, a refund may be processed after successful inspection of the returned product.
Refunds will be credited to the original payment method within 5–10 business days after approval.
8. Contact Us
For return or exchange requests, please contact us at:
Email: Wriststimes@gmail.com
Website: https://white-weasel-432996.hostingersite.com
No products in the cart.